Overview
The client is a German Healthcare Conglomerate with presence in 30+ Countries and a network of distributors across 100 Countries. The client wanted to build a Digital health cloud platform
Platform Goals
Provide a “Unified” Customer Experience (CX) across digital touchpoints
Consolidate and modernize existing applications
Eliminate data “Silos”
Gain real time insights, and ability to personalize CX
Increase revenues from new digital channels
Reduce TTM to launch new applications, and reduce TCO
Benefits
- Realization of a Scalable, Secure and Extensible Digital Health platform for global customers, offering Data-Driven Insights for digital business models
- Greater Operational Efficiency via harmonization of digital assets, improved content, customer reach, and 3P integrations
- Adherence to Security Compliances (GDPR)
- 25 – 40% Faster Rollout of new Digital Apps or Products (SaaS) by reuse of platform services
- 30 – 40% Reduction in TCO
