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Managed Voice Infrastructure Tool Support Services for India’s Leading Telco Giant Valued at $1.6 Billion

Industry

Telecom

Services

Managed IT Services

 

Overview

The client is a $1.6 Bn fastest-growing Telco based in India. ACL Digital has provided Managed Voice Infrastructure tool support services to the client’s internal customers to ensure the effective operation and optimization of voice communication systems within the organization.

 

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Challenges

 

 

Limited Managed Voice support services

 

Limited Managed Voice support services

Lack of IP phone configuration

 

Lack of IP phone configuration & monitoring support services

Limited Governance, Asset Management, and Operational Productivity

 

Limited Governance, Asset Management, and Operational Productivity

 

Lack of proper mechanism

 

Lack of proper mechanism for measuring the Service Level Agreement of services

Absence of publishing reports to management

 

Absence of publishing reports to management

 

Benefits

 

 

  • Increase in Operational Efficiency through SLA-driven mechanism
  • Achieved 100% SLA on IP Phone activation/deactivation
  • Established the process for managing the Faulty IP phones accurately via the Asset Management Portal
  • Established a centralized governance model and communication management to increase resource productivity
  • Increase in customer satisfaction through SLA and 0% DSAT-driven approach
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