Managed System Center Configuration Manager (SCCM) Tool Support Services for India’s Fastest Growing $1.6 Bn Telco Brand
Overview
The client is a rapidly expanding telecommunications company in India with a market value of $1.6 billion. ACL Digital effectively completed the delivery of support services for the Managed System Center Configuration Manager (SCCM) tool to the client’s internal customer, enabling efficient management, deployment, and security of devices and applications.
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Challenges
Limited Managed SCCM support services
Lack of Ticket handling mechanism and Processes
Limited Governance and Operational Productivity
Inadequate compliance achieved for endpoint and servers
Absence of publishing reports to management
Solution
Managed SCCM Support Services
- SLA Based 16X7X365 SCCM Server Tools Support Services to the Enterprise user
- Deployment of patches on test environment process introduced to reduce Incident
- Deployment on weekly and monthly reports for 100% compliance
- Management of endpoint (140K+) patching via SCCM 120+ distribution servers
- Management of Servers (500+) patching via 10+ distribution server
- Monitoring and resolution of incidents at L1, L2 and L3 Level
- 100% Compliance Management achieved through tools and processes
Outcomes
- Improved operational efficiency by deploying resources with precisely matched skills
- 100% compliance through implementation of both tools and designed processes
- Provided steadfast support for 135+ servers, ensuring seamless operation and maintenance
- Instituted centralized governance and communication management protocols, enhancing coordination and oversight
- Heightened customer satisfaction with prompt and reliable service delivery
