Deployment of Unified Alert Monitoring Tool for a Leading US-Based Technology-Enabled Healthcare Services Provider
Overview
The client is a leading Technology-enabled healthcare services provider based in the US. ACL Digital has collaborated with the client to deploy a Unified Alert Monitoring tool for performance improvement of all business-critical applications.
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Challenges
Absence of Single Monitoring Tool
Insufficient oversight and limited accessibility of essential business applications
Limited Insight into their infrastructure
Lack of analytics and reporting mechanisms for management
Solution
Deployment of SolarWinds Unified Tool
- Due Diligence for existing Tools for Solutioning and migration
- Deployment of NPM, NTA, NCM, SAM, SRM, DPA, DPM, APM
- Creation of Dashboards based on Requirement
- Migration of Nodes from existing Tools to SolarWinds
- Creation of autogenerated Reporting and Recommendation for improvements
- Integration with ITSM Ticketing tool for autogenerating for TT
Outcomes
- Realized a 20% decrease in operational expenses
- Accelerated response times for business critical applications
- Attained complete visibility of the infrastructure, reaching 100%
- Lowered manpower requirements and enhanced SLAs for improved service delivery
- Achieved performance improvements in business-critical applications
- Proactively closed defects before incidents occur
