Overview
The client is a leading Technology-enabled healthcare services provider based in the US. ACL Digital has collaborated with the client to deploy a Unified Alert Monitoring tool for performance improvement of all business-critical applications.
Challenges
Absence of Single Monitoring Tool
Insufficient oversight and limited accessibility of essential business applications
Limited Insight into their infrastructure
Lack of analytics and reporting mechanisms for management
Benefits
- Realized a 20% decrease in operational expenses
- Accelerated response times for business critical applications
- Attained complete visibility of the infrastructure, reaching 100%
- Lowered manpower requirements and enhanced SLAs for improved service delivery
- Achieved performance improvements in business-critical applications
- Proactively closed defects before incidents occur
