24/7 Managed Network Operations Center (NOC) Services for a Leading US-Based Home Appliance Brand
Overview
The client is a leading US-based home and industrial appliances product manufacturer, marketer, and distributor. ACL Digital has provided expertise in Infrastructure Managed Services to set up 24/7 NOC and Incident Management Support services to optimize the performance of the client’s IT infrastructure and improve service delivery.
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Challenges
Complex Cloud Environment
Absence of a Single NOC monitoring desk and Incident management desk for business-critical applications and IT Infrastructure
Complex Cloud Environment
Lack of visibility to their End-to-End Infrastructure
Complex Cloud Environment
Performance issues
Limited Security Expertise
Absence of SLA-based delivery and publishing reports to management
Evolving Threat Landscape
Overhead of resources for delivery of services
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Established a centralized incident management and monitoring desk
- 25% reduction in operational costs by strategically decommissioning redundant monitoring tools, optimizing resource allocation
- Achieved faster response times, enabling prompt resolution of issues
- Delivered an enhanced customer experience through streamlined incident management
