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Managed Services for Enterprise Network Support for a Leading $212 Bn Indian Petroleum Company

Industry

Retail & e-Commerce

Services

Managed IT Services

 

Overview

The client, valued at $212 billion, stands as one of India's premier petroleum conglomerates. ACL Digital has played a pivotal role by delivering comprehensive Network Operating Managed Services assistance to the customer.

 

Managed-Services-For-Enterprise-Network-Support-Overview

Challenges

 

 

Lack of ticket handling process for 1 and L2 support management

 

Lack of ticket handling process for 1 and L2 support management

Lack of tools and monitoring support

 

Lack of tools and monitoring support for Network devices and issues

 

Reduced Operational Efficiencies

 

Reduced Operational Efficiencies

 Service Level Agreement of services

 

No proper mechanism for measuring the Service Level Agreement of services

Benefits

 

 

  • Managed 20,000 network devices and around 150,000 user base
  • Increase in Operational Efficiency through SLA-driven mechanism
  • Consistently achieving the SLA for the last 5 years
  • Enhanced Customer Satisfaction
  • Recommendation based on day-to-day operations
  • Automation, Network Optimization & Capacity Management
Managed-Services-For-Enterprise-Network-Support-Outcome