Overview
The client, valued at $212 billion, stands as one of India's premier petroleum conglomerates. ACL Digital has played a pivotal role by delivering comprehensive Network Operating Managed Services assistance to the customer.
Challenges
Lack of ticket handling process for 1 and L2 support management
Lack of tools and monitoring support for Network devices and issues
Reduced Operational Efficiencies
No proper mechanism for measuring the Service Level Agreement of services
Benefits
- Managed 20,000 network devices and around 150,000 user base
- Increase in Operational Efficiency through SLA-driven mechanism
- Consistently achieving the SLA for the last 5 years
- Enhanced Customer Satisfaction
- Recommendation based on day-to-day operations
- Automation, Network Optimization & Capacity Management
