Managed LAN and WiFi Network Services For a Luxury Hotel & Resorts Brand in India
Overview
The client is a rapidly expanding telecommunications company based in India, with a substantial market valuation of $63 billion. ACL Digital was entrusted with deploying and managing network LAN and WIFI services for the client’s customers within the luxury hotel industry. This engagement underscores ACL Digital’s expertise in providing robust and reliable network solutions to enhance connectivity, optimize network performance, and ensure a seamless experience for the prestigious clientele in the luxury hotel industry.
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Challenges
Limited Managed LAN and WIFI support services
Lack of Installation & monitoring support for Network services
Limited Governance and Operational Productivity
Lack of proper mechanism for measuring the Service Level Agreement of services
Solution
- 24X7X365 SLA-based NOC and WIFI Network Services to the customer
- Management of LAN, WIFI Routers and Switches
- End-to-end user support for LAN and WIFI network-related issues
- OS Upgrades, Backup Management, Configuration through scripting and SolarWinds NCM tool
- 100% Compliance management achieved through tools and processes
- Total Manpower deployed: 97
Outcomes
- Enhanced operational efficiency achieved by deploying resources with the requisite skills
- Delivery of services to 25 support locations throughout the engagement period
- Implementation of centralized governance and communication management for streamlined operations
- Improved customer satisfaction attributed to an SLA-driven approach
- Realized a 15% reduction in costs post-transition compared to the previous vendor
