Manage Engine Desktop Central Endpoint Management & MDM Tool Deployment for a US-Based 3D Printing Company
Overview
The client is a leading 3D Printing and traditional manufacturing processes provider based in the US. ACL Digital has supported the client with Endpoint Management and MDM tool for improved operational efficiency.
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Challenges
Absence of Endpoint Management and MDM tool to internal and external users
Lack of oversight of the entire organization’s IT endpoints
Core IT team operates from a single location despite the widespread locations
Lack of consistency in updates for software versions and patches across the organization
Licensing was a persistent challenge due to its status as a compliance requirement within the organization
Solution
Search for a 360-degree endpoint management solution was completed upon choosing ManageEngine Desktop Central.
Utilizing Desktop Central, the client has reduced wait times considerably for almost all support incidents by providing prompt service that saves a lot of man hours.
- Software and hardware inventory management
- Remotely taking control of the machine in LAN
- Deployment and installation of updates and patches
- Endpoint Security add-on for Compliance management
- Inventory management of all IT asset across the organization
Outcomes
- Patching every device in the network, to gaining a complete overview of the IT inventory under one console
- All-in-one UEM solution to manage its remote and office-based workforce with faster response
- Advanced remote troubleshooting capabilities
- Desktop Central has streamlined this process by helping the engineers with identifying and resolving issues more quickly, further saving lot of man hours
- Compliance and inventory visibility
