Overview
The customer is a $63 Bn fastest-growing telecom brand and India's largest telecom network for customers and businesses. ACL Digital has deployed and managed end-user support services for the Contact Centre of the client for efficient governance and operational efficiency.
Challenges
New Deployment with no IT support services
Lack of new governance and operational models
Unavailability of a new mechanism for Service Level Agreement measurement of services
No Security Governance model
Lack of SLA defined for delivery and support for IT equipments
Benefits
- Delivered exceptional end-user support throughout the engagement
- Rapidly onboarded 100 million subscribers within a remarkably short span of 5 months
- Implemented centralized governance with adept communication management strategies for seamless operations
- Heightened operational efficiency and customer satisfaction levels with SLA-driven framework
