Managed Network Services for Contact Centre of a Fast Growing Telco
Overview
The customer is a $1.6 Bn Fastest Growing Telco Company based out of India. ACL has provided Network Services for the customer contact center which improved their Operational Efficiency and Customer Satisfaction.
Download Case Study
Challenges
Limited managed network support services
Lack of installation & monitoring support for network services
Limited governance & operational productivity
No proper mechanism for service level agreement measurement of services
Outcomes
- Increase in operational efficiency through SLA driven mechanism
- Scaling up of 10 Support Locations to provide data center services
- 100 Million subscriber activation within 5 months
- Established centralized governance and communication management
- Increase in customer satisfaction through SLA driven approach