Managed Network Services for Contact Centre of a Fast Growing Telco
Overview
The customer is a $1.6 Bn Fastest Growing Telco Company based out of India. ACL has provided Network Services for the customer contact center which improved their Operational Efficiency and Customer Satisfaction.
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Challenges
Complex Cloud Environment
Limited managed network support services
Complex Cloud Environment
Lack of installation & monitoring support for network services
Complex Cloud Environment
Limited governance & operational productivity
Limited Security Expertise
No proper mechanism for service level agreement measurement of services
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Increase in operational efficiency through SLA driven mechanism
- Scaling up of 10 Support Locations to provide data center services
- 100 Million subscriber activation within 5 months
- Established centralized governance and communication management
- Increase in customer satisfaction through SLA driven approach
