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Managed Network Services for Contact Centre of a Fast Growing Telco

Industry

Industry 4.0

Services

Managed IT Services

Overview

The customer is a $1.6 Bn Fastest Growing Telco Company based out of India. ACL has provided Network Services for the customer contact center which improved their Operational Efficiency and Customer Satisfaction.

Challenges

  • Limited managed network support services
  • Lack of installation & monitoring support for network services
  • Limited governance & operational productivity
  • No proper mechanism for service level agreement measurement of services

Outcomes

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Increase in operational efficiency through SLA driven mechanism

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Scaling up of 10 Support Locations to provide data center services

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100 Million subscriber activation within 5 months

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Established centralized governance and communication management

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Increase in customer satisfaction through SLA driven approach