Managed Services for Enterprise Network Support for a Leading $212 Bn Indian Petroleum Company
Overview
The client, valued at $212 billion, stands as one of India’s premier petroleum conglomerates. ACL Digital has played a pivotal role by delivering comprehensive Network Operating Managed Services assistance to the customer.
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Challenges
Lack of ticket handling process for 1 and L2 support management
Lack of tools and monitoring support for Network devices and issues
Reduced Operational Efficiencies
No proper mechanism for measuring the Service Level Agreement of services
Solution
Managed Services for Enterprise Network Support
- 24/7/365 ITIL based L0, L1 and L2 support & ISMS Process Consulting
- Management of WAN links, Routers, Switches, WIFI, Firewall and other network devices
- End-to-end helpdesk support for network equipment application testing and other
- network-related issues
- Policy audits for Security & Access Controls & subsequently gap fulfilment
- 100% Compliance management achieved through tools and processes
- Total manpower deployed: 89
Outcomes
- Efficient management of 20,000 network devices and 150,000 users for streamlined operations
- Heightened operational efficiency via SLA-driven approach
- Positive feedback derived from day-to-day operations, reflecting a high level of customer contentment
- Proactive suggestions based on operational experiences
