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Cyber Defense Center for Managed Threat Detection and Response

Industry

Telecom Service

Services

Overview

The customer is a $2bn telecommunication service provider based out of India. With evolvingcyber threats, they wanted to set up a Cyber defense center to define security incidentmanagement process.

Challenges

  • Security incidents are not getting investigated properly due to lack of security professionals
  • Tools and processes were not scalable, and several data and tasks were scattered amongst various team members
  • Less visibility into threats & attack methodologies impacting the business

Outcomes

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100% Critical incidents resolved

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3x Number of incidents resolved per shift