24/7 Cloud Infrastructure Support Network Operations Centre (NOC) For a Leading French Aerospace & Defence Technology Services Provider
Overview
A global technology leader, the client has combined expertise of over 80,000 employees, operating in 68 countries. The client has built capabilities in “deep tech” innovations – designing, developing, and manufacturing electrical systems in the aerospace, defence & security, digital identity & security, transportation, and space sectors. ACL Digital has provided rich expertise in 24/7 Cloud Infrastructure support Network Operations Centre (NOC) for the French multinational client to boost service delivery and operational excellence.
Download Case Study
Challenges
Consistently maintaining high uptime for the PaaS (Cloud Foundry), the IaaS (OpenStack), and the underlying operating system
Absence of 24/7 team and Monitoring Tool
Lack of in-house expertise in PaaS, IaaS, and operating systems
Absence of Analytics, Reports, and Automation recommendation
Solution
Deployment of Cloud Infrastructure Support NOC
- Due Diligence for existing infra for Solutioning and Migration
- Deployment of a new monitoring tool
- Creation of dashboards based on requirement
- Migration of existing infra to newly proposed Infra
- Creation of auto-generated Reporting and Recommendations for improvements
- Integration with ITSM Ticketing tool for auto-generating for TT
- Providing Automation recommendations
- Performing Patch management
- Total manpower deployed: 10
Outcomes
- Realized a significant cost savings of 20%, optimizing the expenditure associated with maintaining and managing cloud infrastructure
- Achieved notable enhancements in response times ensuring smoother operations
- Attained complete and comprehensive visibility into the entire infrastructure, enabling better monitoring, management, and decision-making
- Streamlined operations by reducing the required workforce while enhancing Service Level Agreements (SLAs) for efficient service delivery
- Successfully identified and rectified potential defects and issues before they could escalate into incidents, preemptively safeguarding against disruptions
